Need to prioritize? Running a complex website or intranet?

Identify the top tasks of your customers.

Identify the tiny tasks--the ones that are getting in the way.

Tried and trusted approach. Used by Cisco, VMware, Microsoft, Google Search.

Identify customer top tasks

A more effective way to measure the value your website delivers.

Measure success rates, disaster rates and completion times for your customers' top tasks.
Create a continuous improvement model.
Manage with facts, not opinion.

Task Performance Indicator

Pinpoint what annoys your customers with your website.

Only takes one minute for your customers to complete.
Get a clear improvement roadmap that is based on fact, not opinion.
Know where to focus your scarce resources for maximum impact.

Customer Centric Index


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