Need to prioritize? Running a complex website or intranet?
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Identify the top tasks of your customers. |
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Identify the tiny tasks--the ones that are getting in the way. |
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Tried and trusted approach. Customers include Cisco, Microsoft and IBM. |
Identify customer top tasks
A more effective way to measure the value your website delivers.
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Measure success rates, disaster rates and completion times for your customers' top tasks. |
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Create a continuous improvement model. |
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Manage with facts, not opinion. |
Task Performance Indicator
Pinpoint what annoys your customers with your website.
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Only takes one minute for your customers to complete. |
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Get a clear improvement roadmap that is based on fact, not opinion. |
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Know where to focus your scarce resources for maximum impact. |
Customer Centric Index
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