Need to prioritize? Running a complex website or intranet?


Identify the top tasks of your customers.

Identify the tiny tasks--the ones that are getting in the way.

Tried and trusted approach. Customers include Cisco, Microsoft and IBM.

Identify customer top tasks

A more effective way to measure the value your website delivers.

Measure success rates, disaster rates and completion times for your customers' top tasks.
Create a continuous improvement model.
Manage with facts, not opinion.

Task Performance Indicator


Pinpoint what annoys your customers with your website.

Only takes one minute for your customers to complete.
Get a clear improvement roadmap that is based on fact, not opinion.
Know where to focus your scarce resources for maximum impact.

Customer Centric Index

 



Navigation webinar, Wednesday, May 21

Marketing to the 90%

Norwegian Cancer Society
case study


Strategy and Online
report


Previous webinars and downloads

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