• Identify your Top Tasks

    Need to prioritize? Running a complex website or intranet?

    • Identify the top tasks of your customers.
    • Identify tiny tasks–the ones that are getting in the way.
    • Tried and trusted approach. Used by Cisco, VMware, Microsoft, Google Search.
    Identify Customer Top Tasks
  • Measure Task Efficiency

    A more effective way to measure the value your website delivers.

    • Measure success rates, disaster rates and completion times for your customers’ top tasks.
    • Create a continuous improvement model.
    • Manage with facts, not opinion.
    Task Performance Indicator
  • Customer Pain Points

    Pinpoint what annoys your customers with your website.

    • Only takes one minute for customers to complete.
    • Get a clear improvement roadmap that is based on fact, not opinion.
    • Know where to focus your scarce resources for maximum impact.
    Customer Centric Index

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    Keynote, Vienna, Oct 29

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