| About |
|
 |
Gerry McGovern  Partners |
|
|
 |
||
The Customer Respect Group: Partners: Customer Carewords  The
Customer Respect Group is an international research and consulting firm
that uses its Customer Respect Index (CRI™) structured methodology to
help companies improve the online experience. The methodology
identifies barriers that will reduce website effectiveness and,
consequently, frustrate customers completing key tasks.Since 2003, the company has evaluated thousands of websites, and created a comprehensive knowledgebase of best, common and current practices, trends and online behavior across a wide range of industries. The CRI Industry Benchmarks are often-quoted usability metrics with high scores often cited on company websites and annual reports. Some of the largest Fortune 500 companies have retained the company to assist in developing effective online strategies. The client list includes Verizon, AT&T, MetLife, Dell, EDS, Proctor & Gamble, Sears and UPS. Our Customer Carewords team includes:  Terry GolesworthyTerry Golesworthy is president of The Customer Respect Group and has been involved in web technology for over 15 years and in distributed technology for 25 years. As a founding director of the first Internet company to go public in Europe, he has extensive experience on both sides of the Atlantic. Mr. Golesworthy is a regular contributor to the trade, business, and mainstream press as well as enjoying regular national television appearances in the area of online technology. Terry is based in the Greater Boston area.  Anthony Naylor Anthony is responsible for managing customer communications with specific expertise and responsibility for the telecommunications industry. He has been providing technology services to major corporations for 25 years with extensive experience in customer usability and support. Anthony has recently led significant engagements with AT&T, Verizon, SaskTel, TDS and Sears. Anthony is based in New York City.  Mark Crowley As head of research and operations for group, Mark is responsible for co-coordinating and delivering large projects to key clients. Mark's experience combines customer service, project management, design and software development, and has been working in the area of information presentation for over 15 years. Mark has specific responsibility for the financial services sector and has led projects with Mutual of Omaha, Western & Southern Financial, MetLife and Thrivent Financial. Mark is based in the group's research facility in Cork, Ireland. The Customer Respect Group website Contact The Customer Respect Group Partners About Customer Carewords |
|
Home | About | Solutions | Customers | Contact