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Gerry McGovern  Partners |
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Company Partners: Customer Carewords 
The Customer Respect GroupThe Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index (CRI™) structured methodology to help companies improve the online experience. The methodology identifies barriers that will reduce website effectiveness and, consequently, frustrate customers completing key tasks. More Individual Partners: Customer Carewords Dr Barry Hagan Barry has extensive experience in marketing, business process, business development, management consulting, and the strategic application of managing web content. Since 2000, Barry has worked with Customer Carewords and been responsible for leading, developing and delivering client projects and workshops. Client assignments have been for private and public sector organisations, for intranets and public websites. MoreBrian Lamb  With over a decade of experience of working on content management and web services with government and private sector organisations, Brian is an experienced project manager and business analyst. MoreFredrik Wackå  Based in Malmö, Sweden, Fredrik Wackå is a senior web content consultant with more than a decade's experience in the Web and intranet strategy area. He has been an advisor to a wide range of organizations; government, multinationals, media companies, small and medium-sized enterprises. He is a highly-respected speaker.MoreBob Johnson  Bob is president of Bob Johnson Consulting, LLC. Working exclusively with colleges and universities, his specialties include creating web content that engages visitors, competitive website reviews, and interactive communication strategies for advancement and enrollment. MoreGord Hopkins  Gord Hopkins is co-owner of Neo Insight Inc., a Canadian usability evaluation and design consultancy serving both the public and private sectors. Gord is recognized for his innovative, customer-centric research and design skills. Gord is driven to "help people achieve their goals quickly, efficiently and with satisfaction". MoreScott Smith  Scott Smith is co-founder of Neo Insight Inc., a Canadian usability evaluation and design consultancy serving both public and private sector. The company focuses on enhancing the customer experience by improving usability, demonstrating the future value proposition, and unleashing the potential from technology to serve those needs. MoreMike Atyeo  Mike Atyeo is co-founder of Neo Insight Inc., a Canadian usability evaluation and design consultancy serving both public and private sector clients. The company focuses on enhancing the customer experience by improving usability and matching the potential of new technology to business and users' needs. MoreEirik Hafver Rønjum 
Eirik works as a senior usability specialist for NetLife Research in Oslo, Norway. Netlife are one of the market leaders in the field of user interaction and usability. As experts in their field, they make use of the latest research and innovations, ensuring that only the latest methods and tools are employed in their projects. MoreBoudewijn Bugter  Boudewijn Bugter is co-owner of Sabel Communicatie, a Dutch communications agency that specialises in the development of customer-centric websites and other media. Sabel Communicatie is part of the Customer Carewords global partnership program. MoreKristin Zhivago  Kristin Zhivago, a "revenue coach," is an expert on the customer's buying process. She helps companies of all sizes understand what their customers want to buy and how they want to buy it. She helps CEOs, entrepreneurs, and other business managers make it easier for their customers to find them, understand (and appreciate) what they're selling, and buy from them. More |
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