Partners: Customer Carewords

The Customer Respect Group
The Customer Respect Group is an international research and consulting firm that uses its Customer Respect Index (CRI™) structured methodology to help companies improve the online experience. The methodology identifies barriers that will reduce website effectiveness and, consequently, frustrate customers completing key tasks. More


Neo Insight, Inc.
Neo Insight, Inc. is a Canadian usability evaluation and design consultancy serving both public and private sector clients. The company focuses on enhancing the customer experience by improving usability and matching the potential of new technology to business and users' needs. More

Webbrådgivaren
Webbrådgivaren is our Swedish partner, a company focusing on web and intranet strategy. Webbrådgivaren works with a wide range of organizations: government, multinationals, media companies, small and medium-sized enterprises. Through owner Fredrik Wackå, Webbrådgivaren is active in several of Customer Carewords' international projects. More

Sabel Online
Sabel Online specializes in online communications in the broadest sense of the word. We advise our customers on strategic communications, perform target group and other online research, provide interaction and graphical design, and develop websites, intranets, social media campaigns, et cetera. And we monitor our clients' online endeavours as well as provide site management and editorial services to consistently optimise their results. More

Dr Barry Hagan
Barry has extensive experience in marketing, business process, business development, management consulting, and the strategic application of managing web content. Since 2000, Barry has worked with Customer Carewords and been responsible for leading, developing and delivering client projects and workshops. Client assignments have been for private and public sector organisations, for intranets and public websites. More


Brian Lamb
With over a decade of experience of working on content management and web services with government and private sector organisations, Brian is an experienced project manager and business analyst. More

Bob Johnson
Bob is president of Bob Johnson Consulting, LLC. Working exclusively with colleges and universities, his specialties include creating web content that engages visitors, competitive website reviews, and interactive communication strategies for advancement and enrollment. More



Eirik Hafver Rønjum
Eirik works as a senior usability specialist for NetLife Research in Oslo, Norway. Netlife are one of the market leaders in the field of user interaction and usability. As experts in their field, they make use of the latest research and innovations, ensuring that only the latest methods and tools are employed in their projects. More

Kristin Zhivago
Kristin Zhivago, a "revenue coach," is an expert on the customer's buying process. She helps companies of all sizes understand what their customers want to buy and how they want to buy it. She helps CEOs, entrepreneurs, and other business managers make it easier for their customers to find them, understand (and appreciate) what they're selling, and buy from them. More