Mark has been helping large organizations make their websites more customer-centric since 2003.He has managed online customer experience projects in the technology, telecommunications, insurance, finance and university sectors in the US, Europe, and Asia.
Since 2009, Mark has worked with Customer Carewords managing Task Identification, Task Performance, Navigation Design, and Search Performance projects. His clients have included Cisco, NetApp, OECD, Asian Development Bank, VMware, Strayer University, and Ellucian.
Before starting to work with Customer Carewords Mark was Principal Analyst with The Customer Respect Group, a Boston-based online customer experience consultancy.
Mark has a primary degree in Electronic Engineering and a Master’s Degree (first-class honours) in Technical Communication from the University of Limerick, Ireland.