Improving Cisco Support Website Using Top Tasks Management

Cisco has dramatically improved the experience of its Support website by focusing first on the tasks that customers and partners are trying to complete. Success is measured based on how successful customers/partners are at completing their top tasks. Hear from Bill Skeet, Senior Manager of Customer Experience for Cisco Digital Support, about how Cisco uses Top Tasks Management to help better serve customers.

Webinar presentation (WMV: 129 MB: 1 hour)
Adobe PDF (2 MB)