Cisco, IBM, Microsoft, VMware and Google Search have successfully implemented the Top Tasks approach. We have had particular success in simplifying customer support for large technology companies.
The Customer Carewords top task identification approach is a unique scoring technique enabling customers to tell you in precise, statistical terms their top tasks when they arrive at your website. More
A more effective way to measure the value your website delivers. Measure success rates, disaster rates and completion times for your customers’ top tasks. More
Pinpoint what annoys your customers with your website. Only takes one minute for your customers to complete. Get a clear improvement roadmap that is based on fact, not opinion. More