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Previous Webinars Three essential tips for creating a task–based government website When: January 13, 2010 Description: Hosted by the US WebContent.gov, learn how to: Test a top task; Create a task-based navigation; Measure how well your search is working. Webinar presentation (WMV: 82 MB: 1 hour 30 minutes) PowerPoint presentation (PPT: 9 MB) Jared Spool of User Interface Engineering interviews Gerry McGovern about Task Management When: Sep 4, 2009 "One of the most popular speakers in the history of our User Interface Conference is Gerry McGovern," Jared Spool states. "Certainly most of that popularity is thanks to Gerry’s no-nonsense, customer-centric approach to content management strategy." Hear the interview Sales webinar: Top Task Identification When: Sep 2, 2009 Description: An explanation of the Customer Carewords method for identifying the top tasks of your customers on your public website or intranet. This is a sales webinar. Webinar presentation (WMV: 45 MB: 29 minutes) PowerPoint presentation (PPT: 6 MB) Sales webinar: Customer Centric Index When: June 22, 2009 Description: Learn how to identify what's really annoying your customers when they visit your website. This is a sales webinar. Webinar presentation (WMV: 19 MB: 23 minutes) PowerPoint presentation (PPT: 1.4 MB) Sales webinar: How task identification can work for your organization When: May 19, 2009 Description: Learn how to identify your customers' top tasks using the Customer Carewords solution. This is a sales webinar. Webinar presentation (WMV: 26 MB: 26 minutes) PowerPoint presentation (PPT: 3 MB) The Need to Weed: Microsoft Office Online When: April 07, 2009 Description: How Microsoft Office Online dramatically increased customer satisfaction by 'Weeding the Garden'. You increase customer satisfaction by trying to answer every possible question the customer has. Right? Wrong. Webinar presentation (WMV: 39 MB: 47 minutes) PowerPoint presentation (PPT: 13 MB) Task management at HSBC UK intranet When: March 11, 2009 Description: Natalie Bogos, UK intranet manager, talks about how the UK HSBC intranet has embraced task management. The webinar begins with an introduction to task management for intranets by Gerry McGovern, founder and CEO of Customer Carewords. Webinar presentation (WMV: 36 MB: 46 minutes) PowerPoint presentation (PPT: 5 MB) Task measurement: Serving citizens better When: January 9, 2009 Description: Presentation on task management by Gerry McGovern to US government web managers. With an introduction by Sheila Campbell, co-chair of the US Federal Web Managers Council. Webinar presentation (WMV: 64 MB: 90 minutes) PowerPoint presentation (PPT: 7 MB) Designing navigation using task management When: November 13, 2008 Web navigation webinar presentation (WMV: 40 MB: 38 minutes) PowerPoint presentation: Web navigation (PPT: 13 MB) Educational Sector / University Customer Carewords When: October 08, 2008 University Customer Carewords webinar presentation (WMV: 33 MB: 36 minutes) PowerPoint presentation: University Customer Carewords (PPT: 3 MB) University Customer Carewords solutions from Customer Carewords Task Performance Indicator When: September 10, 2008 Task Performance Indicator webinar presentation (WMV: 31 MB: 36 minutes) Task Performance Indicator PowerPoint presentation (PPT: 2 MB) Task Performance Indicator solutions from Customer Carewords Government Customer Carewords When: July 08, 2008 Government webinar presentation (WMV: 40 MB: 40 minutes) Government PowerPoint presentation (PPT: 7 MB) What is the role of government on the Web? (White Paper - PDF 457 KB) Government solutions from Customer Carewords Intranet Customer Carewords When: May 27, 2008 Webinar presentation (WMV: 37 MB: 45 minutes) PowerPoint presentation (PPT: 3 MB) General Introduction to Customer Carewords When: March 27, 2008 Webinar presentation (WMV: 39 MB: 49 minutes) PowerPoint presentation (PPT: 3.4 MB) |
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