top tasks icon

Customer Top Tasks

Find out what matters most to your customers.

  • Identify the top tasks of your customers.
  • Identify tiny tasks–the ones that are getting in the way.
  • Tried and trusted approach. Used by Cisco, NetApp, Microsoft, Toyota.

Identify Customer Top Tasks
customer experience icon

Customer Experience

Measure customer experience on your website or app.

  • Measure success rates and completion times for your customers’ top tasks.
  • Create a continuous improvement model.
  • Manage with facts, not opinion.

Task Performance Indicator
digital waste audit

Digital Waste Audit

Identify and fix areas of digital that are wasteful.

  • Design websites with the lowest CO2 footprint and the highest performance
  • Reduce e-waste and data waste. Save money and save the planet.
  • Create a digital sustainability culture.

Digital Waste Audit

Upcoming events

Top Tasks Identification 6-hour course, June 29  

Top Tasks Questions and Answers, July 7
Ask Gerry McGovern any questions you have in relation to the Top Tasks method. 

Digital Waste Audit webinar, July 8
With Gerry McGovern. Find out how you can identify and reduce waste in your digital activities and thus increase sustainability.