Customer Top Tasks

Find out what matters most to your customers.

  • Identify the top tasks of your customers.
  • Identify tiny tasks–the ones that are getting in the way.
  • Tried and trusted approach. Used by Cisco, NetApp, Microsoft, Toyota.

Identify Customer Top Tasks

Customer Experience

Measure customer experience on your website or app.

  • Measure success rates and completion times for your customers’ top tasks.
  • Create a continuous improvement model.
  • Manage with facts, not opinion.

Task Performance Indicator

Top Tasks Training

Learn by doing. Develop your own Top Tasks skillset.

  • Expert training in how to implement top tasks on your own.
  • Comprehensive guidelines and training materials.
  • Tools and templates.

Top Tasks Training