Brian has worked with Gerry McGovern for 15 years leading top tasks projects with Toyota, CISCO, European Union, Boots PLC, Atlas Copco, Rolls Royce, BBC, HSBC, Department Food & Rural Affairs (UK) and Health Service Executive Ireland.
Recent Customer Carewords projects include:
At Toyota Europe, he managed top task identification project with thirteen separate task identification polls in nine different countries. Following on from this managed the task classification project to produce a new site classification for Toyota Europe.
For Heath Service Executive Ireland, Brian managed the task performance indicator training programme to enable HSE team to deliver measurements of how well customers could perform top tasks.
At Boots PLC, he delivered a new intranet information architecture for technical implementation. The architecture was based on the identification of top tasks and online testing with employees.
Brian is currently advisor to the internal communications at the Board of Governors of Federal Reserve Board (US) on the development and management of their digital workplace. He was co-founder of the UK’s only independent conference for intranet professionals – Intranet Now and a speaker at Intranet conferences in Denmark (IntraTeam) and Sweden (Intranatverk). He has an MSc in Information Management from Queens University Belfast and is a qualified business coach.