e-Government Conference, Rotterdam, Nov 20 An Event Apart, San Francisco, Dec 11
Mon, Sep 2, 2019 4:00 PM – 5:00 PM IST
How to design the Top Tasks question. The importance of category questions and experience factors (Customer Centric Index). Getting enough votes.
Adrian Swinscoe podcast (Sep, 2018)
In this interview, Gerry talks about the Top Task Management framework and how it can help organisations become more customer centric.