Cisco, IBM, Microsoft, VMware and Google Search have successfully implemented the Top Tasks approach. We have had particular success in simplifying customer support for large technology companies.

Identify your customers’ top tasks: Customer Carewords

The Customer Carewords top task identification approach is a unique scoring technique enabling customers to tell you in precise, statistical terms their top tasks when they arrive at your website. More

Measure the efficiency of your customers’ top tasks

A more effective way to measure the value your website delivers. Measure success rates, disaster rates and completion times for your customers’ top tasks. More

Top Tasks Classification

The objective is to create a robustly tested classification / navigation based on top tasks data. More

Digital Waste Audit

Identify and fix areas of digital that are wasteful. More