Task Performance Indicator: Measuring Customer Experience
Tues, Mar 13, 2018 7:00 – PM 8:00 PM GMT
How can you reliably measure the performance of your customers’ top tasks? The Task Performance Indicator is driven by two key metrics: ‘success rate’ and ‘time-in-task’. By evaluating two essential metrics you can build the foundation for a solid, reliable management model or “Task Performance Indicator,” that offers insight into what is most important to your customers.